TravelGO Hotels and Resorts

At TravelGO Hotels and Resorts, our effort is to provide our guests Limitless Hospitality at our hotel property. We value our guests’ support and faith in us as we try and live up to their expectations and strive to remain amongst other hotels for business and leisure travel.

We request our guests to read this policy document carefully before sharing their personal information with us. By visiting our web sites, the guests accept the practices described in this policy document.

We reserve the right to change the privacy policy from time to time and guests are requested to visit our website frequently to learn about the recent changes.

Personal information collected by TravelGO Hotels and Resorts 

We may collect the following personal information: Guest name and contact information; date of birth; how they prefer to be addressed in communication from us, preferred modes of communication; job designation and business address; spouse name, anniversary, payment card details, dates of arrival and departure from our hotels, guests preferences when they stay at TravelGO Hotels, transaction history; offers guests may have availed of from third party marketers in response to communication from TravelGO. We may also record details on guests who have stayed with other guests at TravelGO Hotels, including their names and contact details.

Besides the above, we may also collect the following:

• If you choose to reserve a room online, we record your arrival and departure dates, number of guests in the group, details of guest rooms and tariff details.

• When you make a request for a proposal from our meeting planners, by visiting our websites.

• When you contact us with your questions or comments.

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow children to submit personal information without prior permission. We do not knowingly collect information related to your racial or ethnic origin, political opinions, religious or other beliefs, health, criminal background or political affiliations, unless it is volunteered by guests themselves. We may use any health-related information provided by guests only to serve them better and meet their specific needs when they stay at TravelGO Hotels.

How does TravelGO Hotels use the personal information collected from its guests

We use guests’ personal information to provide them with the services requested from TravelGO Hotels, to help them make room reservations, to provide them with information about conferences and events at TravelGO Hotels, to send them promotional material on our services by email, direct mail and phone, to conduct surveys from time to time, to make offers sourced from third parties, as per guests’ stated preferences or usage pattern exhibited at TravelGO Hotels.

Information collected regarding their preferences when guests stay at TravelGO will be disseminated across. TravelGO Hotels ensure that guests enjoy similar level of service and satisfaction across all the hotels at the chain.

How does we share the personal information collected from its guests, including with third parties

To ensure that you enjoy the same level of service across all TravelGO Hotels and Resorts, owned or franchised around the country, we may share your personal information with hotels within TravelGO Hotels. While doing so, we will ensure that guests’ personal information is handled as per this policy.

• If a corporate credit card is used, the billing information may be shared with employer.

• We may use the services of third-party service providers to provide certain products and services like credit card billing, reservations services, call centre services, mass mailings, for which it is necessary to provide personal information. These parties are contractually prohibited from using the personal information for any purpose other than those specified by TravelGO. We may provide information that is non-personal, to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We expressly prohibit the sale or transfer of any information to any party outside of TravelGO Group by such service providers.

• TravelGO Hotels with or without prior notice to its guests, may have to share some guest information in order to comply with applicable laws or respond to governmental inquiries or requests from public authorities or to comply with valid legal process, to protect the rights, privacy, safety or property of TravelGO Hotels and Resorts, its guests, employees or the public or to permit us to pursue available remedies or limit the damages that we may sustain or to respond to an emergency.

Links to websites of third-party marketers

If our websites contain links to third parties’ websites, please do note that we will not be responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. For information provided by guests on third party sites, the privacy policy and terms of service on those sites will be applicable and it is advisable to read the privacy policies of websites that the guests visit before submitting personal information.

TravelGO has a strict policy regarding the protection of its guests’ personal information

We will take the necessary measures to:

• Protect guests’ personal information collected against unauthorized access, disclosure, alteration or destruction.

• Keep the guests’ personal information up-to-date, consistent with applicable law.

• When guests transact online, we seek to protect their personal information that they provide. However, do note that no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.

• Ensure that our affiliates and service providers take reasonable measures to maintain the confidentiality of personal information about guest.

How long does TravelGO Hotels retain your personal information

We will retain guests’ personal information for the period necessary to fulfil the purposes outlined in this policy document, unless a longer retention period is required or permitted/mandated by applicable law.

To ensure your security

• For your own privacy we advise guests not to include sensitive personal information in any emails they may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.

• We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not allow children to submit personal information without prior permission.